Herbert Financial Group LLC (HFG) is headquartered in Auburn Hills, MI and has proudly served clients across the nation for over 40 years. Our experienced, dedicated advisory team handles over a billion combined in advisory and brokerage assets for select families, corporate executives, and business owners. Client services include holistic financial plans, portfolio management, wealth transfer planning, risk management, estate planning and tax planning.

Job Summary

At our holistic wealth management firm, we believe every financial plan should reflect the whole person behind it—and so does every role on our team. The Financial Planning & Operations Coordinator is a vital part of our client experience, supporting both the financial planning process and day-to-day account operations with precision, care, and purpose.

In this role, you’ll collaborate closely with our wealth advisors to prepare for and follow up on client meetings, ensuring each plan and communication aligns with our high-touch, fiduciary standard. You’ll also manage account opening, maintenance, and documentation with a focus on accuracy, timeliness, and client satisfaction.

We’re looking for someone who loves organization, values-building genuine relationships, and takes pride in delivering an exceptional client experience. Proficiency with financial planning tools, CRM systems, and strong attention to detail are key to thriving here.

While this position isn’t structured as a path to an advisor role, it offers meaningful professional growth—deepening your expertise, streamlining processes, and helping shape the client experience at a firm that approaches financial planning from a whole-life perspective.

Hour / Location Expectations:

40 hours per week. First 6 months while training is critical, must be in office. After 6 months, work from home 2 days a month will be permitted.

Financial Planning Responsibilities

• Client appointment preparation
  • Ensure the client’s portal is up to date
  • Run performance reports
  • Request insurance and annuity illustrations
  • Collect information and documentation from the client, guide the client via zoom if needed
  • Update financial planning software (eMoney and Holistiplan)
  • Prepare agenda based on previous meetings
• Client appointment follow up
  • Close out the appointment based on advisor meeting notes, creating the action items for follow-up
  • Collect information and documentation from the client, guide the client via zoom if needed
• Collect tax returns from client’s CPA and estate plans from client’s attorney
• Collect client’s tax documents generated from their investments under our management and send to the client’s CPA
• Prepare information/comparisons for analysis, leveraging internal excel tools/templates
• Assists the Wealth Advisors with ad-hoc requests
• Performs other related duties as assigned

Operations Responsibilities

• New investment account paperwork
• Insurance & annuity applications
• Investment, insurance and annuity account maintenance and service requests
• Beneficiary Changes
• Deposits / Withdrawals / Transfers
• Address & Employment Updates
• Log Annual Client Reviews
• Trusted Contact / PII Form
• Model / Strategy Changes (MWP & SEI)
• Communicate status of new account paperwork, account maintenance, and service requests with clients
• Track status of new account paperwork, account maintenance, and service requests in internal CRM system
• Take incoming client calls
• Answer their questions related to new account paperwork, account maintenance, and service requests.
• If the question requires financial advice, gather the question and details and schedule a time with the client and wealth advisor for the wealth advisors to provide an answer. You will help pull reports and information to help the advisor prepare a response.
• Make sure all emails and phone calls are returned by the end of day

• Assists the operations team ad-hoc as requested
• Performs other related duties as assigned

Knowledge, Skills & Abilities

• Years of experience: 3+
• Bachelor’s degree
• Strong organization, time management skills and attention to detail
• Utilize workflows, templates, and checklists to ensure processes are followed.
• Advanced computer usage/skills, including Excel, Word, and PowerPoint, as well as CRM software experience, and able to navigate financial technology and websites.
• Willingness to assist team members to ensure client’s needs are met.
• The ability to work within a team environment and take direction from multiple sources.
• Excellent attitude and ability to motivate others and extraordinary client service orientation.

Material and Equipment Directly Used

Scanner, miscellaneous printers, postal equipment, calculator, copy machine, telephone, computer, keyboard, various legal documents, various software.

Physical Demands

An open office environment with comfortable surroundings. While performing the duties of this job, employees are regularly required to sit; talk or hear, both in person and by telephone; use hands to handle, feel or operate standard office equipment, and reach with hands and arms.  Employees are frequently required to stand and walk.  Specific vision abilities required by this job include close vision and the ability to adjust focus.  Must have a valid driver’s license and ability to travel.

HFG Policies to Adhere to:

• HFG Employee Handbook
• Restrictive Covenant Agreement

Compensation:

• Wage: $60,000-90,000 based on experience
• Annual bonus: Eligible after 6 months of employment.

Securities and Advisory services offered through LPL Financial. A registered investment advisor. Member FINRA & SIPC. Herbert Financial Group and LPL Financial are separate entities.

About Herbert Financial Group

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