We are looking for an Investment Operations Specialist who will help support our clients’ growing needs within the trading and investment operations organization. You will be responsible for ensuring that our lead planners serve clients in the most efficient way possible- a key factor that drives Facet’s world class client experience. You will also play a critical role in the relationships we create with clients by being one of the integral team members who supports their overall financial goals as it relates to opening, establishing, and maintaining investment accounts.
Your Day-To-Day Responsibilities:
Support all back-office requests related to the establishing of new accounts, reviewing and submitting client forms, and handling maintenance requests for our investment management clients
Assist in the creation and documentation of back office operations policies and procedures and will serve as a subject matter expert for operations initiatives
Work directly with our financial custodians to submit client requests, review for status updates, and resolve not in good order items
Assist in account reconciliation, trading, and rebalancing on a daily basis with our model portfolios
Research and resolve complex client requests, and partner with the lead planners to offer creative solutions
Communicate with clients by phone and email during different client lifecycle stages (onboarding, planning, and service)
Educate clients and planners on account features and transactions
Generate client and account reports for clients and lead planners as needed
Monitor client invoices for unpaid fees, and perform outreach to clients to try and resolve any payment discrepancies
Review, reconcile, and report on a wide range of billing matters, including aged receivables, promotions, and coupons
Job Specific Requirements:
Bachelor’s Degree or higher
3+ years of experience working in financial services, preferably in a back-office operations setting
Experience with a wide range of investment products including brokerage, retirement, and managed accounts
Experience with brokerage trading procedures and terminology, including fixed income, mutual funds, equities, and Exchange-Traded Funds
Preferred Skills & Experience:
Experience with Orion Advisor
You have impeccable organizational skills, and can prioritize workload. You must be able to perform well under time constraints
You have strong written and verbal communication skills. Calling clients to review accounts, pending paperwork, and supporting our lead planners will be a regular occurrence.
You love to find new ways of solving difficult problems. Thinking outside the box is a rule, not an exception.
You are not afraid to work in the gray. Adapting to changes in our procedures and workflows is a must.
You have excellent customer service and interpersonal skills.
You show strong attention to detail.
Competitive salary and equity
Unlimited vacation: we trust you
All the benefits: medical, dental, and vision insurance, 401(k) with employer match, short and long term disability coverage (paid by Facet), life insurance options and paid maternity and paternity leave
Certification reimbursement program
Work from anywhere: our founders are big fans of distributed work
Why Working At Facet Wealth Is Awesome:
Facet Wealth is disrupting the wealth management industry. Our innovative technology and unique planner model allow us to deliver high quality financial planning services to the 33 million mass affluent households in the US. As a company, our goals are to help millions of Americans achieve their financial goals through high quality financial advice previously unavailable to them, build the next generation of financial planning and financial life management tools that redefine how wealth management services are delivered and create a company culture that is as fun as it is stimulating!
We’re here to deliver amazing client experiences. No matter the role at Facet, we are all 100% committed to excellence in service of our clients.
Every single member of our team needs to be an active participant in helping to improve and evolve our business. We strongly believe great ideas can come from anywhere.
Change is not only something we tolerate, but something we embrace. Transformative change is critical to our growth and success and we all thrive off of it.
Everyone belongs: bringing your authentic self to table is what makes you unique and thus Facet unique. We encourage you to be authentically yourself, every single day.
Telecommuting is allowed.
About Facet Wealth
Facet provides full financial life management, delivered by a dedicated team led by a CFP ® Professional, to mass affluent households. We also work with financial services professionals as a solution for small accounts. Learn more at www.facetwealth.com